Privacy policy
How Mergical handles personal information collected through this website.
Who we are
Mergical is an Australian business owned and operated by Reza Davaee. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) to the extent they apply to us.
What we collect
Through this website we collect:
- Contact form. Your name, email address, phone number if you give one, and what you write about your business.
- Chat assistant. The messages you type and the replies you are given. These are sent to our AI provider to generate the reply, and a copy of the conversation is stored so we can see how well the assistant is answering. While you are only asking questions that conversation is anonymous, identified by a random id and nothing else. If you book a call through the chat you give us your name and email address, and the conversation is then linked to them, including the part of it from before you gave them. Your IP address is never stored with any of it.
- Server logs. Standard request information kept by our hosting provider, including IP address, which is used to rate limit the contact form and the chat assistant so they cannot be abused.
We do not use tracking cookies or analytics on this site at the time of writing.
How we use it
- To reply to your enquiry and arrange the free 30 minute call.
- To answer your questions through the chat assistant.
- To keep the website working and protect it from abuse.
We do not sell your information. We do not add you to a marketing list from a website enquiry.
Who else sees it
We use third party services to run this site and to reply to you. Each one only receives what it needs to do its job.
- Cloudflare hosts the site and serves it from within Australia, forwards email sent to our address, and stores the chat conversations described above. The database holding those conversations is in Cloudflare's Oceania region.
- Resend sends the email that carries your enquiry to us. It delivers through Amazon Simple Email Service, and our sending region is Tokyo, Japan.
- Anthropic, in the United States, generates the chat assistant's replies. Anthropic's commercial API terms do not permit messages sent through it to be used to train their models.
How long we keep it
- Enquiries and your contact details. Kept for two years from the day you contact us, whether that was through the form or through the chat, then deleted.
- Chat conversations. Kept for twelve months, then deleted automatically.
- Rate limiting. A counter derived from your IP address, kept for at most one hour and then discarded. The address itself is not written down.
Security
The site is served over HTTPS. Enquiries go to an email account protected by multi-factor authentication. API keys are held as environment variables on the server and are never present in the code your browser downloads.
Access, correction and complaints
You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@mergical.com.au, marked for the attention of our privacy contact. We will respond within 30 days.
If you are not satisfied with how we have handled a privacy matter, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
If this policy changes, the updated version will be posted on this page with a new date below.
Last updated
30 August 2026.